Job Detail

Job Description

Job Summary

Job Title: Junior Manager - Global Reward Operations (Level 5C)

About the Function: Global Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale.

With teams across Bangalore, Budapest, Bogot , Gurugram, and Manila, GBO delivers the essential services that support our day-to-day performance, from finance to operations and beyond. It s a truly global environment, where collaboration across time zones and cultures is part of everyday life.

You ll gain exposure to different markets, build skills for the future and develop a broad understanding of how a business operates at scale. It s a great place to learn, grow and see the bigger picture.

Role Profile

Reports To: Global Reward Operations Manager

Context/Scope

Global HR Operations is Diageo's HR Shared Service organization, providing services through First Point centres located in Budapest, Nairobi and Bangalore. The Global Reward Operations (GRO) team partners with Global Reward COEs, HR Business Partners, Executive Reward, Technology and HR Operations to deliver operational excellence across the Annual Reward Cycle (ARC), Global Employee Recognition programme, and other global reward processes. The role is responsible for leading operational delivery, process governance, Tier 2 support, customer engagement, and continuous improvement to ensure compliant, efficient, and seamless global reward and recognition operation

A) Financial Provide data and logistical processes which enable the business to effectively manage salary, stock and bonus budgets which are multi-million-pound investments.

b) Market Complexity Engage Globally with HR BPs, Reward teams, Executive Reward, senior Line Managers, Diageo IS and HR Process Governance, People Data Governance

Drive/lead a process improvement and simplification agenda for Reward processes and technologies. Responsible for handling the daily operation of the team. Deputise for the Global Reward Operations Manager.

Purpose of Role

The purpose of the role is to enable the critical reports and processes of Salary Review, Bonus and Long-Term Incentives for the Global Diageo population that use the Workday platform, also delivering offline reports to support Leads/managers.

Top Accountabilities

• Process and Engagements Data Enables processes to ensure there are accurate data, optimally supporting the Annual Reward Cycle.
• Delivers solutions to eradicate poor data quality issues that are barriers to the brilliant execution of reward processes.
• Partners optimally with other stakeholders to ensure they can effectively deliver on their responsibilities with regard to data quality.
• Controls Compliance: Ensure relevant data and processes are handled in line with Diageo Controls and Risk Management expectations (100% compliant) as well as GDPR requirements.
• Process Management Annual Reward Cycle
• Mapping of market specific corrections
• Data quality - reports: focal point between Data Governance and Reward for corrections
• Engagement with First Point teams Trainings for First Point teams (reward DQ): focus on JML to implement control points where they can detect data errors
• Mass uploads: provides support to Reward, reviews mass upload data, engagement with Tech CoE
• Creates and drives new template where Reward Managers can submit corrections
• Assigns relevant WD accesses and receives training on using the same
• Design of new correction process: ARC related data corrections in WD, statement corrections (replacing INT Preparation for unknown ARC corrections:
• Tracker is built to collect all corrections needed after ARC closure and used and rigorously maintained to track all corrections globally. The tracker provides base for all analysis.
• New correction request template is implemented and communicated
• Preparation for known corrections (market variations):
• All known corrections are prepared, templates to be used (if offline), step-by-step process / timelines / RR is signed off by applicable markets and GRO Leadership
• ARC manual adjustments - globally:
• Responsible to run the known and unknown manual correction process (based on the previously signed off new process)
• Maintains tracker and Service now queues - reports on correction statuses to both GRO and Reward
• Correct Load Reward Statements - Known correction
• Including MIP corrections
• Customer Engagement Partners with and delivers appropriate interventions for first point, HR Business Partners, Reward Managers, Executive Reward for the successful completion of the Annual Reward Cycle.

Skills Required

• Data Engineering